Frequently Asked Questions
Is PC EMT following all COVID-19 CDC Guidelines?
Yes.
We are doing sidewalk check-ins only.
We are wearing masks and practicing social distancing.
We are sanitizing all devices before, during and after the repair.
Q: Do you repair laptops major brand laptops like Dell, HP, Acer, Asus, Apple etc?
Yes we do repair all major brands of laptops such as Dell, HP, Acer, Asus, Apple, etc.
We can repair a variety of issues to include but not limited to broken laptop LCD screen repair, over heating issues, broken hinges, broken keyboard, weak wifi signals, and much more.
Make an appointment to get help today.
Q: How long will it take to get my computer back?
For standard service, we make every effort that we have a diagnostic for desktop or laptop computer generally with in 48 hours. Unfortunately, sometimes more complex issues could takes longer to understand and create a repair path.
Most repairs are completed in about 3-5 business days, but may take longer if special parts need to be ordered.
We maintain an inventory of common parts to speed up most repairs and are constantly working to find new ways to improve efficiency.
Obviously it would be impossible for us or anyone else to maintain an inventory of every part ever made for every computer.
In the likelihood we need to order a part – we can not be held responsible for shipping delays.
In addition, the level of technical expertise possessed by our technicians allows us to accurately diagnose problems very quickly.
It’s extremely rare that we would not be able to repair your computer within 3-5 business days.
Need it faster? Our $350 Rush Service Fee guarantees your computer repairs will be completed within three (3) business days when parts are NOT needed.
This fee is in addition to the total cost of the repair.
Make an appointment to get help today.
Q: Do you provide a loaner computers while you repair mine?
We offer a very limited number of loaner laptops to PC EMT Computer Repair customers whose computers are currently in for service and meet the eligibility requirements outlined below.
This service is $50 per day. Fees will be assessed for lost, stolen, damaged, or overdue laptops.
Major brand windows based laptops are available.
Loaner Laptops are loaded with the latest versions of the respective operating systems, web browsers, anti-virus software, Microsoft Office suite, as well as Adobe Acrobat Reader.
Eligibility
- The computer receiving service needs more then 21 business days to be fixed.
- The computer receiving service is under manufacturer warranty.
- The borrower presents a valid GA ID or other photo ID upon receipt of a loaner laptop.
- The borrower reads and signs the Loaner Laptop Use and Liability Form and the Computer Repair Services Loaner Laptop Form.
Availability
Loaner computers are available on a first-come, first-served basis and are supplied at our full discretion only
Liability of Borrower
The borrower assumes all responsibility for the laptop and any associated accessories, and is required to fill out and sign a Computer Repair Service Loaner Laptop Use and Liability Form and Computer Repair Service Loaner Laptop Form. Borrowers agree to adhere to the Acceptable Use Policy and shall not install software, change configurations, or alter systems hardware/software. All files or programs saved on the laptop will be deleted upon return; the borrower is responsible for saving all files to a removable storage device. This loaner service is not responsible for damage to the borrowers’ data storage device(s), loss of data caused by hardware or battery failure, or files saved to the laptop hard drive.
Q: What is online remote computer support?
Yes.
Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet.
The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include:
- Fast: Receive help instantly without having to wait for a tech to arrive to you.
- Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
- Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician
Is it safe and secure?
Yes, when you connect to one of our certified technicians, the connection is encrypted using a 128-bit key. The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer.
Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.
Who is doing the work?
The troubleshooting of your system is performed by one of our industry certified technical experts. When you call us to request service, you will speak to one of our technically trained customer service representatives who will find out details of your problem and delegate it to one of our expert technicians.
Can a technician access my computer after the work is done or without my permission?
No, the connection to our system must be initiated by you the customer. Every time our experts access your computer a program is temporarily installed to allow access. Once we are finished working, we log off the session and the program that allows access is completely removed from your computer.
Can you help me with my computer if I’m outside of the U.S.?
Yes, our online PC repair service works through an internet connection no matter where in the world you are.
What if you can’t fix my problem remotely online?
There are times when an online remote session will not be adequate to remedy a particular problem. In those cases – you have a few choices. We can schedule an onsite (if available) technician to be physically sent to your location or you can drop it off at our shop in Alpharetta & Johns Creek.
Q: How quickly will you have a technician physically dispatched to my location?
We can usually have a certified technician out to your home or office within 2-5 business days – but in these uncertain COVID-19 times technicians may not be available at all.
Call us @ 678-990-8302 to setup your appointment.
Q: How much does your service cost?
We offer different service options: In-Store Flat Fee Services, In-Store Hourly Services, and On-Site Hourly Services.
We can provide custom billing solutions to fit your budget.
Q: How qualified are PC EMT Computer Repair technicians?
Our technicians handling support have a minimum of 5 years computer repair & support, iPhone Repair, iPad Repair and Cell Phone Repair experience and carry a variety of industry certifications from CompTIA, Wise, Microsoft, Cisco, and Apple.
Q: How long it typically takes to solve a problem if I drop my computer off?
Most computer problems can be resolved at our location within 3-5 business days.
The turnaround time may be much shorter or longer depending on the number of and severity of issues.
In some cases when a computer is heavily infected with viruses and/or spyware, work may longer then expected.
Uncertain shipping times for parts will also contribute to repair delays.
Q: Will I need to drop off anything besides the computer?
Usually no.
Most of the time we have the necessary cables and accessories to get a desktop PC/Apple computer up and running.
Laptop/Notebook computers are an exception to this rule; if you are bringing in your laptop/notebook for repair, please bring along the AC adapter or power cord for the computer, as we may not have the right cables for your specific model of laptop/notebook.
To expedite your service – please make sure that you have all passwords to your computer.
Q: Is your work guaranteed?
We will always work with you to make sure you’re satisfied with our work.
If you ever have a question or concerns over a service, our customer satisfaction team is ready to make sure you are happy with your service.
Please understand the volatile nature of computers, phones and other devices, and that some problems can be recurring but not necessarily due to poor service on our part.
For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.
Sometimes throwing your phone at the wall when your football team loses – can cause the screen to break again – and we can not be responsible for these types of actions.
If you have had a repair or service performed and are not happy with the results we will work with you to complete the job to your 100% satisfaction.
Q: Do you work on MAC, iMac, Macbook or Other Apple Computers?
We support both Windows and MAC through our drop-off or on site services.
Our remote service does handle limited Mac repairs.
Q: Do you repair broken, cracked, dropped, blank LCD screen on iPhone 4 4S 5 5S 5C 6 6+ 6S 6S+ 7 7+ 8 8+ X XR XS XS MAX 11 11 Pro, iPad 2 3 4 5 6 7 8, iPad Air, iPad Mini 1 2 3?
We repair broken, cracked, dropped, blank LCD screens on all iPhone iPhone 4 4S 5 5S 5C 6 6+ 6S 6S+ 7 7+ 8 8+ X XR XS XS MAX 11 11 Pro, iPad 2 3 4 5 6 7 8, iPad Air, iPad Mini 1 2 3, starting at $49.99.
Most iPhone Repair 1-3 hours.
iPad Repairs are completed in our store 1-4 business days.
To expedite your iPhone Repair, iPad Repair service – please make sure your device is backed up to iTunes or iCloud, fully charged and most importantly, you know the password to your device so we can test the iPhone or iPad before during and after we repair the iPhone or iPad.
Q: Do you repair broken, cracked, dropped, blank LCD screen on othe Cell Phone - such as Samsung Screen Repair, LG Screen Repair or Nexus Screen Repair?
We repair broken, cracked, dropped, blank LCD screens on almost all Samsung Cell Phone, LG Cell and Nexus Cell Phone.
Though most of the repair we preform are broken LCD screen repairs, we can repair a very little number internal part on you Samsung Cell Phone, LG Cell and Nexus Cell Phone repair.
Most Samsung Cell Phone Repair, LG Cell Phone Repair, or Nexus Cell Phone Repair take up to 1-4 business days.
To expedite your Samsung Cell Phone Repair, LG Cell Phone Repair, or Nexus Cell Phone Repair service – please make sure your Samsung, LG or Nexus Cell Phone is backed, fully charged and most importantly, you know the password or pattern to your broken device so we can test the Samsung, LG or Nexus Cell Phone.
Q: Will I loose my active manufacturers‘ warranty when a third party repair is proformed on my Computer, Windows PC, Apple Desktop, Macbook, iPhone, iPad and iPod, Samsung, LG or Nexus Cell Phone or any other device that has a current manufacturers’ warranty?
Yes.
Any repair shop that performs a repair on your Computer, Windows PC, Apple Desktop, Macbook, iPhone, iPad and iPod that has an active manufacturer warranty will VOID your active warranty.
This includes us, any of our competitors and most big box stores like Best Buy, Simply Mac and Microcenter.
Most manufacturers do this so they can charge you a premium price for a repair that PC EMT Computer Repair & Smartphones can do for a fraction of the cost with the same quality and precision.
Q: Should I avoid iPhone Glass Only Replacement?
Yes.
Any repair shop that performs a iPhone glass only replacement on your iPhone Screen is not doing you a favor.
They just want to do your repair cheaply as possible with no concern of the quality of the iPhone Screen Repair they perform.
It is possible they may replace your original iPhone LCD screen and Glass with a cheap aftermarket part.
Q: What is the worst Anti-Virus Software?
Norton Anti-Virus.
At PC EMT Computer Repair, we’ve seen virtually every type of Anti-Virus software available.
Based on comparisons of actual computers dropped off for repair, Norton has shown to be the least effective against malicious threats followed by McAfee.
Based on internal studies, we also found that Norton has the biggest impact on computer performance (will slow your computer down) followed second by McAfee.
Both of these programs will significantly reduce the speed of your computer, and neither has proved capable of effectively protecting against many of the threats easily dealt with by other anti-virus programs.
678.990.8302